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FREQUENTLY ASKED QUESTIONS

  • Where are you located?
    We have 3 offices across New Zealand & Australia. We are located in Melbourne, Australia Dunedin, New Zealand Wanaka, New Zealand
  • Can I pick up my order?
    We can arrange pick up upon request. Please email hello@sammygdesign.com with your order number.
  • How come my order isn't sent out the next day?
    Our prints are made to order. This means that when we recieve your order, we send it to print via our external partners to ensure the highest quality possible. This is also to eliminate exposure to harsh enviroments and limit damage. Prints are generally sent out between 1 - 3 business days. Please email hello@sammygdesign if you need your print by a particular date.
  • Do you ship internationally?
    Yes we do! All international deliveries outside of New Zealand and Australia will be sent from Melbourne.
  • Where can I find my tracking number?
    When dispatched, you should receive a tracking number with our courier partner Sendle. Please email us for any tracking issues.
  • Are frames included?
    Currently we are not providing framing options. Final prices are for the prints only.
  • How does it work?
    Complete the Send email form and upload your reference image in an email attachment. Include your name, location, print size and any design ideas you have. Sammy will be in touch within 1-3 business days to confirm the details and begin scribbling
  • What is included in the Process?
    Included is two stages of drafting and feedback in the lead up to receiving your final artwork. This is to allow for changes to make sure you are super happy with your custom artwork.
  • What kind of photos do you accept?
    The custom artwork follows the composition and detailing of the photo - The better quality the photo, the better quality the artwork. Please upload a high quality JPG or PNG which you have taken or have permission to use. Please avoid high contrast, blurry, shadows or pixelated images.
  • What's included in the price?
    The price varies depending on the number of subjects being drawn & the complexity of the image - please note animals count as subjects. Please select the appropriate number of subjects to avoid delays and surcharges. Printing is included in the final price. Prices are for the prints only. Frames + framing are not included.
  • What material do you print on?
    Artworks A4 - A3 in size are printed on 350gsm supreme uncoated paper. Artworks A2+ will be printed as posters on 160gsm uncoated supreme paper. To enquire about other options, please send me an email.
  • How long will it take to complete?
    Please allow approximately two weeks for your first draft design plus printing and shipping time for your artwork to be completed (this is subject to change) If you are needing it by a particular date, please contact email hello@sammygdesign.com
  • Can you combine multiple photos?
    Yes! Sammy is able to combine different photos in her drawings as long as they meet the quality standards.
  • Additional Information
    Spaces are limited for Custom Artworks and are subject to availability. Sammy G Design accepts no responsibility for images being used without permission by the original photographer or artist. Please notify Sammy if you do not wish for your custom artwork to be shared on the website or instagram and you prefer to keep it private.
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